Refund Policy
Last Updated: January 17, 2026
1. Our Commitment to You
At Aurora Algorithm Inc., we are committed to your complete satisfaction with Text Clarifier. We believe in providing a transparent, fair, and hassle-free refund process. This Refund Policy outlines your rights and our procedures for refunds on credit purchases made through our service.
2. 30-Day Money-Back Guarantee
We offer a 30-day "no questions asked" money-back guarantee on all credit purchases. If you are not satisfied with Text Clarifier for any reason, you may request a full refund within 30 days of your purchase date.
✨ Our Promise:
- No questions asked — we respect your decision.
- Full refund of the purchase amount, even if credits have been used.
- Fast processing — we aim to respond within 1-2 business days.
3. Eligibility for Refunds
You are eligible for a refund if:
- Your purchase was made within the last 30 days.
- You submit your refund request through our official channels (see below).
- The purchase was made from your own account and payment method.
There is no limit on the number of refunds you can request within the eligibility period, provided they are made in good faith.
4. Credits Do Not Expire
Your purchased credits never expire. Once you purchase credits, they remain in your account indefinitely until used. You can use them at your own pace without worrying about losing them.
5. How to Request a Refund
Requesting a refund is simple. You can contact us through either of the following methods:
Option 1: Contact Page
Visit our Contact page and submit a refund request. Select "Refund Request" as the subject.
Option 2: Email
Send an email to service@textclarifier.com with the subject line "Refund Request".
Please include:
- Your account email address
- The approximate date of purchase
- (Optional) Brief reason for the refund — this helps us improve
6. Refund Processing
Once we receive your refund request, we will process it promptly. Here's what to expect:
- Acknowledgment: We aim to acknowledge your request within 1-2 business days.
- Processing: Approved refunds are processed through Stripe, our secure payment provider.
- Timeline: Once issued, refunds typically appear on your bank statement within 5-10 business days, depending on your financial institution.
📋 Note on Stripe Refunds:
Refunds are processed back to the original payment method used for the purchase. If your card has expired or been replaced, your bank will typically route the refund to your new card or account.
7. Your Regional Consumer Rights
In addition to our 30-day guarantee, you may have statutory rights under the consumer protection laws of your jurisdiction. These rights are not affected by this policy.
🇨🇦 Canada
Canadian consumers may have additional rights under federal and provincial consumer protection legislation, including the Consumer Protection Act (Ontario), the Consumer Protection Act (Quebec), and similar legislation in other provinces. These laws may provide cancellation rights for certain types of contracts.
🇺🇸 United States
U.S. consumers are protected by the Federal Trade Commission (FTC) regulations and various state consumer protection laws. While the FTC's Cooling-Off Rule applies primarily to in-person sales, our 30-day guarantee exceeds typical online purchase protections.
🇪🇺 European Union
If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days under the Consumer Rights Directive (Directive 2011/83/EU). Our 30-day guarantee extends beyond this statutory minimum. Your withdrawal right may be waived if you expressly consent to immediate performance and acknowledge loss of the withdrawal right for digital content.
🇬🇧 United Kingdom
UK consumers are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provides a 14-day cancellation period for most online purchases. Our 30-day guarantee exceeds this requirement.
8. Exceptions
While we strive to honor all refund requests made in good faith, we reserve the right to decline refunds in the following circumstances:
- Evidence of fraud, abuse, or violation of our Terms of Service.
- Repeated refund requests that indicate abuse of our refund policy.
- Chargebacks initiated without first contacting us for a refund.
We encourage you to contact us first if you have any issues — we want to resolve problems fairly.
9. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund, please contact us:
Aurora Algorithm Inc.
Email: service@textclarifier.com
Contact Page: textclarifier.com/contact
We typically respond to all inquiries within 1-2 business days.